Terms and Conditions

General rental conditions

When you book the holiday home Maison Nausikaa, Fregatstraat 14 in 8400 Ostend, you agree to the following rental conditions and house rules. Please read these carefully when booking.

Deviation from these conditions is only possible with the prior written consent of the landlord.


The tenant can book through Maison Nausikaa's website or through a booking site.

- The client of the reservation is jointly and severally liable for compliance with the booking steps and the rental conditions.

- Upon receipt of payment, the reservation is final and these general terms and conditions come into force.

2. Rental fee and deposit

The rental fee includes the rental of the house and equipment as stated on the website.

Upon reservation, the full rental price (including final cleaning) must be paid to guarantee the reservation.

- The deposit of €500 must be paid at least 1 month before your arrival.

- The deposit will be refunded within 14 days of your stay.

- Any damage or additional costs will be deducted from the deposit. If the amount of damage exceeds the deposit, the tenant is obliged to pay the additional amount at the latest 7 days after notification by the landlord.

3. Cancellation by the tenant

In case of cancellation by the tenant, the following costs apply:

- For cancellation up to the 30th day before the day of arrival: 50% of the rental price

- In case of cancellation from the 30th day to the day of arrival: the full rental price. - The deposit will be refunded.

- If the tenant does not use the holiday home or leaves it before the end of the rental period, no refund will be made.

- A change or cancellation by the tenant should always be communicated by e-mail.

4. Cancellation by the lessor

- In case of force majeure (fire, flood, vandalism, pandemic, ...) the house is no longer habitable, the tenant will be refunded the rent of the period still to be rented, but without additional compensation.

- The lessor cannot be held responsible for temporary interruptions in electricity, water supply or other utilities such as wifi, cable TV,...

- The landlord reserves the right to cancel the rental agreement in case of incorrect data provided by the tenant.

5. Cancellation insurance

- The tenant is free to take out cancellation insurance with an insurance company of his choice. The costs are to be borne by the tenant.

6. Liability of the tenant

- The rented holiday home is to be occupied by the tenant, his fellow tenants or his visitors with due care and diligence, taking into account the tranquillity for the surroundings.

- During the rental period, the tenant is responsible for the house and appurtenances.

- All damage must be reported to the landlord before the tenant's departure.

- The main tenant is liable for damage caused by him/her, by co-tenants, by any visitors, even if found after his/her departure. If damage is observed after the main tenant's departure, he/she will have to comply with the landlord's decision.

- The tenant is deemed to be insured for damages to third parties such as liability insurance (family insurance).

7. Liability of the lessor

- The landlord cannot accept liability for loss, theft, damage or injury of any kind caused to tenants of the holiday home.

- The lessor cannot accept liability for damage caused by natural forces, natural disasters, nuclear disasters, attacks, strikes, acts of violence and collision with an aircraft or parts thereof.

- The lessor is not liable for service failures or defects in services provided by third parties.

- The lessor cannot accept responsibility for external noise nuisance, e.g. due to works or (land) construction activities.